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At our first meeting, which is free of charge and without obligation, we will discuss with you all the options that are open to you.  We will identify what you want to achieve and then advise you on your best course of action.  You may be seeking a proper explanation of what went wrong, an apology, accountability of the health care professionals involved and/or financial compensation.  You may or may not want to take court action.  You may want advice regarding the complaints procedure.  You may want to explore mediation.  We will consider all the issues with you so that you are fully informed to enable you to make the choice most suitable to achieve your aim.