IT Engineer – Carlisle (some travelling to other branches is required)
Would you like to be part of an IT team providing support to one of the largest law firms in Northern England? If the answer is yes, please continue reading!
We are recruiting for an accomplished IT Engineer to be responsible for developing the existing systems in place to ensure they are used in the most effective way. You will also support the team in providing support to 140+ internal users across multiple sites. The successful candidate must be able to demonstrate a strong technical skillset alongside a high level of customer service.
WHO ARE WE LOOKING FOR?
Candidates should have experience of maintaining variety of IT systems and networks, providing support to end users, designing and developing reports, assisting with budget planning and managing and planning projects.
The position requires candidates to poses an analytical, problem solving mind-set and be organised, focused and accurate. Good and effective communication skills as well as the ability to prioritise your workload are essential.
Updating and improving existing systems to ensure they are used in the most efficient way.
Maintaining the firms local and wide area network, servers, phone system, display panels, projectors, power protection systems and other internal IT and IT related equipment to keep them updated with bug fixes and security updates.
Implementing security improvements to all systems where possible
Installing hardware, software and other devices as required for new requirements and upgrading/updating.
Providing desktop and server support ensuring downtime and disruption is kept to a minimum.
Diagnosing and resolving technical issues ensuring downtime and disruption is kept to a minimum.
Providing day to day support for equipment covered by external support contracts i.e. dictation equipment and MFD’s.
Documenting systems and procedures and making them specific to Burnetts.
Creating and keeping up-to-date IT related documents working alongside the Head of IT.
Providing training to existing and new users on the Firms IT systems to improve their efficiency and knowledge.
Managing Burnetts’ data backups and storage.
Setting up and configuring new laptops, desktops, mobiles and desk phones when required.
Setting up new users/leavers and managing any internal user moves.
Completing internal user moves including phones.
Providing support to colleagues moving furniture as required to accommodate moves and new starters.
Checking IT kit for health and safety breaches such as loose or damaged cables.
Planning for the IT requirements in new offices or office moves and inter office connectivity.
Ensuring compliance with software licensing and data protection legislation.
Ensuring compliance with outside bodies if required. i.e. Cyber Essentials scheme.
Ensuring asset logs are kept and maintained for all equipment issued.
Ensuring all software licensing is recorded and maintained.
Working with existing external suppliers to resolve issues and plan upgrades or installs.
Working with potential new suppliers to explore benefits to the firm.
Where necessary, escalating IT issues to our external support companies or the Head of IT.
Travelling to branch offices as and when required.
Providing and implementing recommendations on new technologies or improvements.
Building and maintaining IT skills and knowledge by participation in training sessions, Webinars and seminars as well as through internal Riliance and Vinviworks trainings.
Designing and developing any ad-hoc reports that will be beneficial to the firm.
Occasionally working out of hours (systems upgrades and patching).
Assisting the Head of IT in annual budget planning.
PERSON SPECIFICATION: ESSENTIAL
A relevant IT / Technical degree or practical work experience gained in a professional IT environment
Experience & Knowledge:
2-5 years’ experience of working within an IT role.
Sound knowledge of Microsoft SQL, SQL express, Exchange, Office365, Office, DNS, AD, WSUS, RDS
Sound knowledge of AV software and best practice
Sound knowledge of Hyper V/Vware
Sound knowledge of Security best practices and firewall management
Sound knowledge of Disaster recovery best practices
Knowledge of Avaya phone systems
Knowledge of how to install and configure LAN/WAN kit
Experience of hardware installation of new parts or replacements
Experience of management of small projects and installs
Skills and Abilities:
Excellent communication, customer service & interpersonal skills
Analytical thinking and be able to demonstrate a problem-solving mind-set.
To be organised, focused and accurate
Willingness to multi-task and be flexible to take on varied responsibilities
Ability to work within a team as well as independently
Ability to listen to users and establish what they are looking to achieve
Ability to stay calm under pressure while working to resolve issue
Ability to demonstrate Burnetts’ core values
To take pride in work
Attention to detail
Open minded (think out of the box)
Polite and friendly
PERSON SPECIFICATION – DESIRABLE:
Experience and Knowledge:
Knowledge of Linux
Knowledge of Cloud services
Basic mechanical and electrical skills (i.e. fitting rack mount kit in a cabinet and safe cable runs)
Experience of training users in groups as well as one to one
Writing documentation for training
Creating procedures and working with management and staff to gain approval
WHAT DOES BURNETTS OFFER?
This is an excellent opportunity for the right candidate in a forward-thinking law firm with a well-established client base. We will provide you with a competitive salary, pension, holiday and healthcare plan – in addition, we will even give you your birthday off every year too!
At Burnetts we are proud to be certified as a ‘Great Place to Work’. To read more about how great it is to work for us, please visit: https://www.greatplacetowork.c...
Our values of Committed, Accessible, Grounded and Expert help to engender a culture of providing excellent client service within a caring and supportive internal environment. Please see our website for further information about who we are and what we value at: https://www.burnetts.co.uk