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InfoLawUpdate - Vulnerable people’s details left in the street

Burnetts' information law solicitor Natalie Ruane examines a case where a home care provider was found in breach of Data Protection rules.

A Welsh home care provider has been found in breach of Data Protection rules after ten files of data about vulnerable and elderly people were found in a street in Neath, Port Talbot. The papers contained sensitive information relating to their health and also details of their future care needs. The Information Commisioner's Office (ICO), when investigating the home care provider, found that they failed to provide staff with guidance explaining how sensitive personal information should be dealt with and kept safe and secure. The home care provider only became aware of the papers when a member of the public handed them in.

This highly embarrassing incident highlights the importance of the availability of good quality staff training and guidance. Staff should be fully aware of procedures in handling sensitive information and employers should prioritise providing such training and guidance.

About the author

Natalie Ruane profile photo

Natalie Ruane

Natalie is a Partner and leads the Employment Law & HR team and specialises in education.

Published: Thursday 3rd April 2014
Categorised: Information Law

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