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£10 million milestone for Cumbria law firm

£10 million milestone for Cumbria law firm

Burnetts’ debt recovery team has collected more than £10 million in unpaid bills on behalf of its clients.

Burnetts’ debt recovery team has collected more than £10 million in unpaid bills on behalf of its clients.

The team of four, which is based at the law firm’s Carlisle headquarters on Victoria Place, passed the £10 million milestone at the beginning of August, four years after installing new software to monitor and manage its debt recovery service. 

Rob Winder is a Chartered Legal Executive and Head of Debt & Property Recovery at Burnetts. He said, “It is a great achievement and proof of the hard work, determination and efficiency of the team that we can reach a £10 million landmark. The majority of our work is repeat business from large companies in Cumbria - we manage the whole credit control process for many of them so having a slick, well-organised operation is very important. Most of the debts have been paid following a sternly-worded letter, but we often have to take clients’ customers to court.”

The team, which includes Paralegal Sarah Elliot, Legal Assistants Sarah Pollard and Laura Thompson, as well as Rob, takes on 1,500 new cases every year.  They have heard most excuses for non-payment, but the most common reasons remain “I thought I had paid” or the well-worn “I never received any paperwork”.  The largest debt the team has collected since 2010 was over £1 million, but the most common debt is a more modest £750.

In most cases, the solution to an unpaid invoice is a Letter Before Action, a legal letter which warns debtors they have 7 or 14 days to pay the debt before Court Proceedings will begin against them. More than three quarters of overdue invoices are paid once this letter is received. Very few, less than 5%, end up involving bailiffs, although that is a course of action available to the team if there are assets available to seize.

For further information about Burnetts’ property and debt recovery team, contact Rob Winder on 01228 552222 or email rw@burnetts.co.uk

Pictured (left to right): Rob Winder, Sarah Elliot, Laura Thompson, Sarah Pollard

Published: Thursday 20th August 2015
Categorised: Debt Recovery, Dispute Resolution

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