Burnetts is one of the most progressive law firms in the North of England and have not only achieved awards for being a Great Place to Work© each year from 2021, but also hold the accreditations for being one of the UK wide Best Workplaces for Women, for Wellbeing, and for Development.
Who Are We Looking For?
As an IT Helpdesk Technician at Burnetts, you will be essential in managing daily support tickets, ensuring our IT systems run smoothly, and providing excellent support to end-users. The ideal candidate will have hands-on experience with Microsoft 365 support, Microsoft Endpoint Manager, and the ability to address everyday end-user issues effectively.
Key Responsibilities:
- Respond promptly to support tickets and end-user enquiries.
- Diagnose and resolve hardware and software issues, ensuring minimal disruption to users.
- Document and track issues and resolutions in the helpdesk system.
- Provide guidance and training to end-users on IT best practices and tools.
- Collaborate with internal teams to escalate and resolve complex issues.
- Support other IT team members when needed.
- Deliver exceptional customer service to ensure user satisfaction.
- Stay updated on industry trends and best practices to recommend improvements.
Qualifications:
- Proven experience with Microsoft 365 applications and services.
- Experience with NetDocuments is an advantage.
- Strong understanding of general IT concepts and end-user issues.
- Excellent problem-solving and communication skills.
- Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Education and Experience:
- 2+ years of experience in a similar IT support role.
- Experience in professional services is an advantage.
Why Join Us?
Due to our firm’s expansion, an incredible opportunity awaits the perfect candidate to join our dynamic and forward-thinking IT team. Imagine yourself at the forefront of a cutting-edge, cloud-first environment, immersed in the latest security measures and technologies. You’ll have the chance to support a modern IT infrastructure that embraces new products and solutions.
We’re looking for someone with a ‘can-do’ attitude, ready to navigate the IT agenda with flexibility and dedication to delivering top-notch service to our internal departments.
Location?
You will be based in Newcastle, with occasional travel to other sites as needed.
What Do We Offer?
We offer a competitive salary, with a starting salary of up to £28,000 per annum depending on experience and qualifications. Our benefits include:
- Enhanced Pension contributions
- 30 days holiday (exclusive of bank holidays)
- Life Insurance
- Private Medical Health Insurance
- Your birthday off every year!
Ready to take the next step in your IT career? Join us at Burnetts and be part of a team that values innovation, collaboration, and excellence by sending a copy of your CV with a covering letter to yourfuture@burnetts.co.uk
Our values of Togetherness, Balanced, Accountable, Progressive and Integrity, help to engender a culture of providing excellent client service within a caring and supportive internal environment. Please see our website for further information about who we are and what we value at: https://www.burnetts.co.uk/. To read more about how great it is to work for us, please visit
https://www.greatplacetowork.co.uk/workplace/item/3520/Burnetts
Equality, Diversity, and Inclusion
Burnetts Solicitors are committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Closing date: Friday 22nd November 2024
