Our people are what set us apart as a law firm and we pride ourselves on taking exceptional care of our team. We are proud to be one of the most progressive law firms in the North of England and to have been ranked 23rd in the Top 100 UK’s Best Workplaces™ 2025 by Great Place to Work©
We have an exciting opportunity for a proactive and organised Operations Support Assistant to join our busy Operations team. Based at our Carlisle office. You will play a key role in supporting our Head of Operations helping to keep everything running smoothly across our offices.
What you’ll be doing
In this varied and rewarding role, you’ll play a key part in keeping our operations running smoothly. Your day-to-day work will be diverse, and no two days will be the same. Your responsibilities will include:
- Managing a wide range of daily administrative tasks.
- Ordering stock and stationery, and handling invoice processing.
- Organising meetings, preparing agendas, and taking minutes.
- Creating staff cover rotas and supporting our Welcome/Reception areas.
- Coordinating maintenance contracts and services, including liaising with contractors and service engineers to arrange site visits for all offices.
- Carrying out operational support visits to our regional offices in Newcastle and Cockermouth. (A driving licence and business-use insurance are therefore preferable.)
- Supporting Health & Safety processes, including risk assessments and training coordination.
- Acting as a First Aider and/or Fire Marshal – desirable but not essential, as training will be provided.
- Keeping operational files, processes, and reference materials up to date.
- Helping plan and host staff and client events.
- Providing mentoring and support to new members of the team.
What we’re looking for
We’re looking for someone with a positive, “can-do” attitude who enjoys being part of a supportive team and takes pride in delivering high-quality administrative support. You’ll be someone who is keen to understand your responsibilities and take ownership of your tasks once confident.
You’ll bring:
- The ability to manage a busy and varied workload.
- Confidence in adapting to reactive tasks and shifting priorities.
- A calm, professional approach within a fast-paced environment.
- Strong communication skills and an approachable manner.
- Excellent organisation and time-management abilities.
- Confident IT skills, along with a willingness to learn new systems.
- A proactive, solutions-focused mindset.
What do we offer?
We will provide you with a competitive salary, pension, 30 days holiday and Private Medical Health Insurance; in addition, we also give you your birthday day off.
Our values of Together, Balanced, and Progressive, help to nurture our culture of providing outstanding client service within a caring and supportive environment. Please see our website for further information about who we are and what we value at: https://www.burnetts.co.uk/. To read more about how great it is to work for us, please visit
https://www.greatplacetowork.co.uk/workplace/item/3520/Burnetts
If this role sounds like the next step in your career, then please send a copy of your CV with a covering letter to yourfuture@burnetts.co.uk
Equality, Diversity, and Inclusion
We are committed to improving the diversity of our workforce to better reflect the communities we serve. We welcome applications from everyone and work to promote an inclusive, supportive culture that values and celebrates our differences.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Closing date: 1 April 2026 at 1:00pm
Please note: We may close this vacancy early if we receive a high volume of suitable applications. We encourage early applications.